Committee workplan progress update and Housing performance
report
Quarter 2
2021/22
This report
provides updates on the Housing Committee priorities and work plan
for 2019 to 2023, as well as a range of performance indicators.
Delivery of a complex housing service during the Covid-19 crisis
had been a challenge, and gratitude is expressed to residents for
the patience and understanding they have
shown.
While there continue to be areas of
strong performance, with 19 Housing Committee Work Plan objectives
on track for delivery and 7 performance indicators on or above
target, some delivery challenges remain. The report
highlights actions being taken to improve services where
performance has been adversely impacted by the Covid-19
pandemic.
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Performance areas
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Page
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Housing Committee priorities and work
plan
Additional council homes
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4, 5, 18
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Other additional affordable
homes
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4
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Council home buy backs
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4, 7, 8, 19
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Right to Buy sales
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5, 18
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Sites identified for Community Land Trust
development
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5
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Private sector housing ‘requests
for assistance’ received
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6
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Rough sleepers and Covid-19
placements
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7
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Housing First placements
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7
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Energy efficiency rating of council
homes
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9, 21
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Private sector empty homes returned to
use
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12, 16
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Performance indicators
Customer feedback
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Compliments and complaints – all
Housing Services
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15
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Housing major adaptations
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Houses in Multiple Occupation (HMO)
licensing
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16
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Private sector housing
adaptations
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16
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Council housing adaptations
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16
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Housing Options and
allocations
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Homelessness preventions
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16
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Homelessness acceptances
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16
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Social housing waiting list
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16
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Temporary accommodation
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Households placed
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17
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Rent collected
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17
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Gas safety compliance (Seaside Homes and
leased)
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17
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Council housing supply
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Additional homes by rent level
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18
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Council housing management
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|
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Rent collected
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20
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Universal Credit
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20
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Tenants evicted
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20
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Calls answered (Housing Customer
Services)
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20
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Tenancies sustained
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20
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Empty homes and re-let times
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20
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Council housing repairs and
maintenance
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Repairs completion times
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21
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Repairs appointments kept
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21
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Tenants satisfied with repairs
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21
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Repairs completed at first
visit
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21
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Calls answered (Repairs
Helpdesk)
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21
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Decent Homes Standard
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21
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Gas safety compliance (council
homes)
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21
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Lift breakdowns
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21
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Leaseholder disputes
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22
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This housing performance report covers Quarter 2 (Q2)
of the 2021/22 financial year. It uses red, amber and green ratings
to provide an indication of performance.
Part one provides an update of performance against
the Housing Committee work plan objectives for 2019 -
2023:
Part two presents results for a range of performance
indicators across Housing and similarly uses red, amber and green
ratings, as well as trend arrows. Commentary has been included for
indicators which are red. During Quarter 2, the ratings and trends
were as follows:
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|
Green – on or above target
(7
indicators)
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|
Improved since last time
(10
indicators)
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|
|
Amber – near target
(3 indicators)
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Same as last time
(2
indicators)
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Red – below target
(10
indicators)
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|
Poorer than last time
(8
indicators)
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Part one: Housing Committee priorities and work plan
2019-23
|
1.
Provide additional affordable
homes
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|
1.1 Slightly
off track: Achieve 800 additional council homes (including develop the
existing Hidden Homes strategy)
|
|
Total of 518 homes
projected for 2019 to 2023, including 270 already
completed:
·
2021/22: 126 homes – buy backs (79
general needs and 26 Housing First), Hidden Homes (11) and Oxford
Street (10)
·
2022/23: 171 homes – buy backs (75
general needs and 10 Housing First), Hidden Homes (13), Rotherfield
Crescent (3), Victoria Road (42), Hollingbury Library (13) and
Frederick Street (4), Palace Place (11)
·
Completion dates for 408 homes have
changed from 2022/23 to early 2023/24 (including 176 Homes for
Brighton & Hove dwellings)
·
Regular updates on progress are provided
to Housing Supply Member Board
|
|
1.2 On track: Achieve 700 other additional homes
(registered provider, affordable rented, shared
ownership)
|
|
Total of 1,036
homes (323 rent and 713 shared
ownership) projected for 2019 to
2023, including 145 already completed:
·
2021/22: 75 homes – Preston
Barracks (19), Falmer Avenue (13), Hangleton Way (33) and Lions
Gardens (10)
·
2022/23: 826 homes – Preston
Barracks (226), Dunster Close (2), Graham Avenue (125), Lyon Close
(154), Sackville Hotel (7), Sackville Estate (56) New Church Road
(5), King’s House (92), Edward Street (33), School Road (104)
and Longley (22)
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|
1.3 On track: Review the rent policy to maximise the
number of council homes replaced at social or living wage rents
(especially those at 27.5% Living Wage)
|
|
17 of the 37 (46%) of new general needs
council homes delivered during 2021/22 are at 27.5% Living Wage
rents, and the remaining 20 (54%) are at 37.5% Living Wage
rents.
The temporary accommodation (TA) council
homes are at Local Housing Allowance (LHA) rates.
|
|
1.4 On
track: Develop a policy for
the council to take the role of developer on major sites
|
|
·
Homes for Brighton & Hove Joint
Venture is now a delivery company
|
|
1.5 Slightly off track: Bring a report to committee identifying suitable
sites to work in partnership with Community Land Trust (CLT) for
development
|
|
·
5 out of 10 sites so far identified for
Community Land Trust development
·
Planning applications are regularly
reviewed to seek opportunities for self-build plots on large
private development sites, but this has not yet yielded suitable
plots
|
|
2. Improving private rented
housing
|
|
2.1 Slightly off track: Review and resubmit selective
licensing scheme proposal to improve the management and standards
of private rented sector homes in the city
|
|
·
Private Sector Housing Update reports
went to Housing Committee in June and September
2021
|
|
2.2 Off track: Research and review an ethical loan scheme
|
|
·
This work has been deferred due to
Covid-19 priorities
|
|
2.3 Off track: Develop or commission an information or
advice hub for private renters and consider options for a private
tenants’ forum
|
|
·
This work has been deferred due to
Covid-19 priorities
|
|
2.4 Slightly off
track: Research and develop a
social lettings agency
|
|
·
Work was deferred due to Covid-19
response
·
Private Sector Housing Update reports
went to Housing Committee in June and September 2021
|
|
2.5 On
track: Develop the enforcement
approach to private sector housing to reflect the full range of
potential options available to improve management and
standards
|
|
·
Request for assistance top categories
during Q2: 47 disrepair (32%), 18 other safety concerns (12%) and
10 nuisance from neighbour’s disrepair (7%)
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|
3. Alleviating homeless and rough
sleeping
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|
3.1 On track: Develop a rough sleeping strategy (to
include partnerships with community homeless and faith projects and
delivery of homeless enterprise projects)
|
|
·
Homeless & Rough Sleeper Strategy
approved by Housing Cttee in June 2020
·
Next Steps Accommodation Programme
(NSAP): number of rough sleeper and other Covid placements has
reduced from 258 to 134 during Q2
The November 2020 figure used a blended
methodology of an estimate with a spotlight count. Please note that
estimates have only been carried out at times when counts have not
been. While it would have been desirable to do both simultaneously
and compare them, staff capacity has not allowed this over the last
few years
|
|
3.2 On track: Review/consult/adopt the Homeless Bill of
Rights
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·
Values of the Homeless & Rough
Sleeper Strategy approved by Housing Committee in June 2020 align
to the Homeless Bill of Rights. Strategy states that ’The
Homeless Bill of Rights should be viewed as a standard against
which the Council and its partners judge our policies and
practices’
·
The Homeless Bill of Rights was adopted
by full council in March 2021 and is an aspirational document
against which to measure services and progress
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|
3.3 No longer
applicable: Provide a
365 day night shelter
|
|
·
Night shelter was closed in early April
2020 on the advice of MHCLG and Public Health England due to
Covid-19 restrictions, as it had congregate sleep sites
|
|
3.4 On
track: Expand Housing
First
|
|
·
60 homes are currently used for Housing
First, including buy backs
·
13 homes have been bought for Housing
First during the first half of 2021/22
|
|
3.5 On track: Develop a strategy for the provision of council run
temporary accommodation including Seaside Homes
|
|
·
Hartington Road – 38 homes became
ready in February 2021
·
Oxford Street – completion of 10
homes expected January 2022
·
Buy backs – 64 of 172 homes
purchased are for temporary accommodation
|
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3.6 On track: Develop a homeless strategy, ensuring homeless people
are involved in the design and development of services which
directly affect them
|
|
·
Homeless & Rough Sleeper Strategy
approved by Housing Cttee in June 2020
·
Homeless Reduction Board has been meeting
since September 2020 and its role includes monitoring progress of
the aspirations contained in the Homeless Bill of Rights and making
recommendations to Housing Committee
·
Homeless Reduction Operational Board met
for the first time in July 2021 and includes people with a lived
experience of homelessness
|
4. Achieving carbon reductions and sustainability in
housing including address fuel poverty
|
|
4.1 On track: Develop an action plan to set out how
we will work collaboratively to ensure housing contributes to making the
city carbon neutral by 2030
|
|
·
A report on ‘Housing action towards
carbon neutral 2030’ was approved at Housing Committee in
January 2021
·
A further ‘Carbon Reduction in
Housing’ report was considered at Housing Committee in
November 2021, with a costed retrofit plan towards carbon neutral
by 2030 to follow in 2022
|
|
4.2 Slightly off track: Develop a new PV and energy efficiency strategy for
council homes to include standards for new homes
|
|
·
Standards for new council homes are
guided by the revised new build specification – minimum
Energy Performance Certificate rating of A
·
Procurement of domestic solar PV
programme on council homes (1,000 by 2023) expected to start in
2022 once additional project management support
recruited
|
|
4.3 On track: Review the energy efficiency and provision on all new
developments
|
|
·
A report providing an ‘Update on
Sustainability Measures for New Homes and Housing Supply
Sustainability Policy’ went to Housing Committee in January
2021 and the committee endorsed a draft New Build Housing
Sustainability Policy
·
Victoria Road new build scheme will pilot
a low energy ‘microgrid’ heating and electricity
solution integrating ground source heat pumps and solar panels to
reduce residents’ bills
|
|
4.4 On track: Investigate and report the possibility of bulk buying
PV panels and other energy saving resources
|
|
·
Round 1 of the Solar Together Sussex
(STS) scheme was launched in Autumn 2020, to date approximately 70
installs have been completed
·
Round 2 of STS was launched in September
2021. Over 7,000 homes registered across Sussex and a local
supplier has been appointed to begin installations in the new
year
|
5. Improving council housing and
community involvement
|
|
5.1 Slightly off
track: Work with tenants to develop a ‘decent
environment’ standard
|
|
·
Delayed due to service pressures and
other priorities due to Covid-19
|
|
5.2 On track: Develop a fire safety programme in
conjunction with tenants and residents
|
|
·
Sprinklers are now fitted as standard in
all council new build homes
·
Sprinkler systems at St James’s
House and Essex Place – currently reviewing following
feedback from residents
·
Council is working to consider the likely
impacts of the proposed Building Safety legislation including
proposed resident engagement strategy for building
safety
·
Fire Risk Assessments are carried out
regularly to council housing buildings
·
Currently engaging consultancy services
to support a review of the new building safety guidance and
implementation
|
|
5.3
On
track: Review and develop a new tenant and community
involvement policy/strategy for housing, ensuring we learn from the
lived experience of our clients, meet the ‘Involvement and
Empowerment’ standard and that co-production is at the heart
of our tenant and resident involvement work
|
|
·
New Tenant and Leaseholder Engagement
Strategy was approved at Housing Committee in March 2021
|
|
5.4 On
track: Extend participatory
budgeting
|
|
·
Report approved at March 2021 Housing
Committee including development of a policy for extending
participatory budgeting
|
|
5.5 Slightly off
track: Develop the work
undertaken with leaseholders to develop a new leasehold involvement
policy, setting out how leaseholders can be supported to be
more
proactively involved
in capital works and other leasehold matters
|
|
·
Consultation with leaseholders on new
planned maintenance and improvement programme contracts has
concluded and contracts are now operating. Leaseholders are being
consulted where the council has plans to undertake works under
these contracts on a block-by-block basis
·
Engagement with tenants and leaseholders
is underway for proposed projects that will be tendered through the
major works framework.
·
The council is continuing to update
tenants and leaseholders that sit on the ‘task and
finish’ group that is working on the programme. Online
sessions are now operating for this group
·
The council has completed a survey of all
leaseholders and will share the results of this with the
Leaseholder Action Group shortly
|
|
6. Enabling more affordable home
ownership
|
|
6.1 On
track: Work with Community
Land Trust (CLT) to develop self-build opportunities
|
|
·
CLT focus is on affordable rented homes
which are likely to be self-build
|
|
6.2
On track: Work with
Homes for Brighton & Hove and registered providers in the city
to develop 500 shared ownership properties for essential workers
who live and work in the city
|
|
·
721 shared ownership homes are projected
for development by March 2023
·
The Living Wage Joint Venture, Homes for
Brighton & Hove, has started construction on its first two
sites totalling 346 homes
·
Homes for Brighton & Hove is becoming
a delivery company, with 168 Hyde shared ownership homes and 178
rented homes (176 council and 2 Hyde) expected for completion
in 2023/24
|
|
8. Alleviating poverty
|
|
8.1 Slightly off
track: Ensure the in house
repairs services include measures to: provide opportunities for
young people to develop skills for example through apprenticeships;
maximise community benefits, including through use of local firms
and labour for supply chain as well as planned and major works;
and, develop pathways to employment that are inclusive in offering
opportunities to all the communities we serve
|
|
·
Due to the Covid-19 outbreak, the planned
and major works procurement was paused as were other areas of the
programme, including taking on apprentices
·
Some existing apprentices were moved to
empty property works so they could physically distance while
working, but it has not yet been possible to recruit many
additional apprentices
·
However, the service is currently
recruiting two electrical apprentices
|
|
8.2 Slightly off
track: Review arrears policy
to ensure all action is taken at the earliest stage, support given
and eviction is used as a last resort
|
|
·
Business Process Review of income
collection, including arrears policies, has been delayed while
resources have been diverted to the Covid-19 response
·
Rent collection from council tenants
during Q2 is to be confirmed (TBC)
·
No tenants evicted during Q2
|
|
8.3 On
track: Develop an arrears
policy for temporary accommodation, which gives tenants the same
level of support and assistance as those in permanent
accommodation
|
|
·
Policy is in place for long term
temporary accommodation which matches that in council owned
housing
|
Part two: Performance indicators
The council is responsible for managing
11,716 council owned homes and 2,316 leaseholder homes, as well as
providing temporary accommodation for 2,012 households.
There are several indicators which are
temporarily absent from this report while work is underway to
develop new reporting systems following the switchover of our main
housing management IT system since the start of July 2021. Once
this work is complete, we intend to retrospectively provide the
results in future versions of this report.
The areas are:
·
Adaptations to council housing
·
Anti-social behaviour
·
Repairs to council housing
|
|
Customer feedback – all Housing
services
|
Target
|
Q1
2021/22
|
Q2
2021/22
|
Status against
target
|
Trend since
Q1
|
|
9.1
|
|
Compliments received
from customers
|
Info
|
73
|
59
|
n/a
|
n/a
|
|
9.2
|
|
Stage one complaints
responded to within 10 working days
|
80%
|
81%
(83 of
102)
|
85%
(84 of
99)
|
|
|
|
9.3
|
Stage one complaints
upheld
|
Info
|
58%
(59 of
102)
|
46%
(46 of
99)
|
n/a
|
n/a
|
|
9.4
|
Stage two complaints
upheld
|
18%
|
9%
(1 of
11)
|
47%
(9 of
19)
|
|
|
|
There is an increased focus on how complaints
are handled across the council, especially on improving the overall
quality of complaint responses in the early stages of the
complaints process, in order to reduce the need for cases to be
escalated from stage one to stage two for further
investigation.
|
|
|
|
|
|
|
|
|
|
|
|
 
|
Private sector housing
|
Target
|
Q1
2021/22
|
Q2
2021/22
|
Status against
target
|
Trend since
Q1
|
|
10.1
|
New licences issued
for Houses in Multiple Occupation (HMOs)
|
Info
|
56
|
147
|
n/a
|
n/a
|
|
10.2
|
HMOs where all
special conditions have been met (for licences issued over 12
months ago)
|
47%
|
52.38%
(1,069 of
2,041)
|
53.05%
(1,019 of
1,921)
|
|
|
|
10.3
|
Private sector empty
homes returned to use
|
32
|
32
|
26
|
|
|
|
The Q1 figure above
has increased from 28 to 32 since last reported. This is because
Council Tax records have identified more homes brought back in use
during this period, and there is a reporting lag between the date
they were back in use and the date this could be
confirmed.
|
|
|
|
|
|
|
|
|
|
|
|
|
Housing adaptations
|
Target
|
Q1
2021/22
|
Q2
2021/22
|
Status against
target
|
Trend since
Q1
|
|
11.1
|
Private housing –
average weeks taken to approve Disabled Facilities Grant
applications
|
10
|
23.6
|
21.3
|
|
|
|
A high number of
private sector clients have chosen to defer making the grant
application and have works start due to Covid-19, and there have
been restrictons on visits to clients’ homes. Alongside
remote working to progress applications, staff are reassuring
clients of the health and safety measures put in place by staff and
contractors, and rescheduling deferred applications.
|
|
|
|
|
|
|
|
|
|
|
|
Housing Needs – Housing Options and
allocations
|
Target
|
Q1
2021/22
|
Q2
2021/22
|
Status against
target
|
Trend since
Q1
|
|
12.1
|
Households prevented from becoming homeless (by
council and partner agencies)
|
424
|
408
|
448
|
|
|
|
12.2
|
New households accepted as homeless
|
Info
|
49
|
77
|
n/a
|
n/a
|
|
12.3
|
Number of households
on the social housing waiting list
|
Info
|
4,800
|
TBC
|
n/a
|
n/a
|
|
|
|
|
|
|
|
|
|
|
Housing Needs – temporary
accommodation
|
Target
|
Q1
2021/22
|
Q2
2021/22
|
Status against
target
|
Trend since
Q1
|
|
|
13.1
|
Total households in
temporary accommodation (homeless and through service level
agreements)
|
Info
|
2,113
|
2,012
|
n/a
|
n/a
|
|
13.2
|
Rent collected for
emergency accommodation (year to date including loss from empty
homes)
|
89.21%
|
73.90%
(£1.2m of
£1.6m)
|
73.30%
(£2.6m of
£3.6m)
|
|
|
|
This indicator
includes rent loss from empty emergency accommodation dwellings,
which is higher than usual while people who were placed in response
to Covid-19 are moved on from ‘block booked’
accommodation such as hotels and hostels, ahead of handing some of
them back. The collection rate excluding this type of rent loss is
94.89% which is above target.
|
|
13.3
|
… as above but
excluding rent loss from empty homes
|
For info
|
92.56%
(£1.2m of
£1.2m)
|
94.89%
(£2.6m of
£2.8m)
|
n/a
|
n/a
|
|
13.4
|
Rent collected for
leased temporary accommodation properties (year to date)
|
96.10%
|
94.57%
(£1.6m of
£1.6m)
|
87.28%
(£3.3m of £3.8m)
|
|
|
|
A new reporting
system has recently been developed for this indicator following the
switchover of our main housing management IT system, and we will
closely monitor trends into the second half of the current
financial year.
|
|
13.5
|
… as above but
excluding rent loss from empty homes
|
For info
|
99.60%
(£1.6m of
£1.6m)
|
93.33%
(£3.3m of £3.6m)
|
n/a
|
n/a
|
|
13.6
|
|
Rent collected for
Seaside Homes (year to date)
|
91.00%
|
90.31%
(£1.1m of
£1.3m)
|
90.74%
(£2.6m of
£2.7m)
|
|
|
|
13.7
|
… as above but
excluding rent loss from empty homes
|
For info
|
94.30%
(£1.1m of
£1.2m)
|
95.49%
(£2.6m of
£2.6m)
|
n/a
|
n/a
|
|
13.8
|
Empty temporary
accommodation homes
|
For info
|
135
|
115
|
n/a
|
n/a
|
|
13.9
|
Seaside Homes with a
valid Landlord’s Gas Safety Record
|
100%
|
99.3%
(423 of
426)
|
99.8%
(425 of
426)
|
|
|
|
13.10
|
Leased properties
with a valid Landlord’s Gas Safety Record
|
For info
|
91.4%
(571 of
625)
|
89.1%
(554 of
622)
|
n/a
|
n/a
|
|
The indicator above
does not have a target given that the role of the council when it
comes to leased properties is to monitor progress and remind
landlords to arrange gas safety checks, whereas the council’s
gas contractor carries out checks in Seaside and council
homes.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Council housing – supply
|
Q1 2021/22
|
Q2 2021/22
|
|
14.1
|
|
Additional council
homes
|
24
|
27
|
|
14.2
|
… at Local
Housing Allowance (LHA) rents
|
33%
(8 of 24)
|
22%
(6 of 27)
|
|
*All six homes at
LHA rates from Q2 were buy backs for use as temporary
housing
|
|
14.3
|
… at 37.5%
Living Wage rents
|
42%
(10 of 24)
|
37%
(10 of 27)
|
|
14.4
|
… at 27.5%
Living Wage rents
|
25%
(6 of 24)
|
41%
(11 of 27)
|
|
14.5
|
…at social
rents
|
0%
(0 of 24)
|
0%
(0 of 27)
|
|
14.6
|
Council homes sold
through the Right to Buy
|
10
|
11
|
|
Of the 21 homes sold during 2021/22 to date, 10 were
for leasehold (flats) and 11 were for freehold
(houses)
|
|
14.7
|
Net change in the
number of council homes – all rent levels
|
+14
|
+16
|
|
14.8
|
Net change in the
number of council homes – social and 27.5% Living Wage rent
homes only
|
-4
|
0
|
|
14.9
|
|
Total council owned
homes
|
11,700
|
11,716
|
|
Total stock of
11,716 includes 10,706 general
needs, 877 seniors housing and 133 temporary housing (including
dwellings not yet handed over).
|
|
|
|
|
|
|
14.10 Council
housing – buy backs (Home Purchase and Next Steps / Housing
First)
|
Buy backs by application date
|
2017/18
|
2018/19
|
2019/20
|
2020/21
|
2021/22 to date
|
Total
|
|
Total applications
|
5
|
53
|
88
|
158
|
85
|
389
|
|
Of which, became purchases
|
2
|
32
|
53
|
78
|
7
|
172
|
|
Council
declined
|
1
|
13
|
11
|
15
|
5
|
45
|
|
Owner declined
offer
|
1
|
5
|
12
|
15
|
6
|
39
|
|
Owner
withdrew
|
1
|
3
|
12
|
30
|
18
|
64
|
|
Outcome
pending
|
0
|
0
|
0
|
20
|
49
|
69
|
|
Completed buy backs by rent
level
|
2017/18
|
2018/19
|
2019/20
|
2020/21
|
2021/22 to date
|
Total
|
|
Completed purchases
|
1
|
13
|
43
|
64
|
51
|
172
|
|
... general needs social
rent
|
0
|
0
|
1
|
4
|
0
|
5
|
|
… general needs 27.5% Living
Wage
|
0
|
0
|
5
|
17
|
17
|
39
|
|
… general needs 37.5% Living
Wage
|
1
|
5
|
24
|
14
|
20
|
64
|
|
… temporary housing at LHA
rates
|
0
|
8
|
13
|
29
|
14
|
64
|
Summary of all buy
backs since start of programmes, September 2017
|
Total purchases
|
Social rent
|
27.5% LWR
|
37.5% LWR
|
LHA rate
|
No. rent reserve applied
|
Total rent reserve applied
|
Net modelled subsidy (surplus) over all
properties to date (£)
|
|
172*
|
5
|
39
|
64
|
64
|
26 **
|
£1.233m ***
|
£104,000
|
* Of which 154 are
flats (4 studio, 58 one bed, 78 two bed, 14 three bed) and 18 are
houses (3 two bed, 14 three bed, 1 four bed)
** Following Housing
Committee decision to use rent reserve to keep rents as low as
possible
*** Applied during
2019/20 – a further £827k is anticipated to be used
during 2021/22
|
|
Council housing – management
|
Target
|
Q1
2021/22
|
Q2
2021/22
|
Status against
target
|
Trend since
Q1
|
|
15.1
|
|
Rent collected from
council tenants
|
95.68%
|
96.38%
(£51.3m of
£53.2m)
|
96.16%
(£51.2m of
£53.2m)
|
|
|
|
The Q2 result above
is provisional following implementation of our new housing
management IT system and will be verified in time for the next
report.
|
|
15.2
|
|
Tenants known to claim Universal Credit
(UC)
|
Info
|
25%
(2,837 of
11,292)
|
24%
(2,717 of
11,290)
|
n/a
|
n/a
|
|
15.3
|
UC tenants in
arrears who have an alternative payment arrangement
|
Info
|
49%
(775 of
1,593)
|
57%
(848 of
1,496)
|
n/a
|
n/a
|
|
15.4
|
Arrears of UC
tenants as a proportion of total arrears
|
Info
|
70%
(£1.3m of
£1.9m)
|
65%
(£1.3m of
£2.0m)
|
n/a
|
n/a
|
|
15.5
|
Tenants evicted due
to rent arrears
|
Info
|
0
|
0
|
n/a
|
n/a
|
|
15.6
|
Tenants evicted due
to anti-social behaviour (ASB)
|
Info
|
0
|
0
|
n/a
|
n/a
|
|
15.7
|
|
Calls answered by
Housing Customer Services
|
85%
|
87%
(4,573 of
5,271)
|
82%
(5,385 of
6,596)
|
|
|
|
15.8
|
Tenancies sustained
following difficulties
|
90%
|
92%
(22 of
24)
|
97%
(31 of
32)
|
|
|
|
15.9
|
|
Average re-let time
(calendar days) excluding time spent in major works
|
21
|
88
(108 lets)
|
66
(103 lets)
|
|
|
|
Recovery efforts are
continuing to tackle the backlog of empty council homes, and many
of those let during Q2 had been empty for long periods of time with
59% undergoing major works. This means that although the re-let
time including major works has increased to 206 days, the re-let
time excluding major works has decreased to 66 days. Three new
members of staff are expected to start between November 2021 and
January 2022 to boost capacity to let empty homes.
|
|
15.10
|
Average ‘key
to key’ empty period (calendar days) including time spent in
major works
|
Info
|
122
(108 lets)
|
206
(103 lets)
|
n/a
|
n/a
|
|
15.11
|
|
Empty general needs
and seniors council homes (includes new homes)
|
274
|
268
|
273
|
n/a
|
n/a
|
|
15.12
|
Empty council owned
temporary accommodation homes (includes new homes not yet handed
over)
|
Info
|
27
|
15
|
n/a
|
n/a
|
|
|
|
|
|
|
|
|
|
|
|
Council housing – repairs and
maintenance
|
Target
|
Q1
2021/22
|
Q2
2021/22
|
Status against
target
|
Trend since
Q1
|
|
16.1
|
|
Calls answered by
Repairs Helpdesk
|
85%
|
94%
(19,144 of
20,277)
|
93%
(19,888 of
21,410)
|
|
|
|
16.2
|
|
Dwellings meeting
Decent Homes Standard
|
100%
|
91.9%
(10,750 of
11,700)
|
92.9%
(10,884 of
11,716)
|
|
|
|
The stock condition
survey identified many dwellings which did not meet the standard,
and there was a lack of planned installations of new kitchens and
bathrooms through 2020 due to Covid restrictions, shortages of
supplies and components, and the mobilisation of new contractors.
However, performance has increased since kitchen and bathroom
replacements resumed under new contracts, focusing on empty homes
(in order to reduce the backlog) then occupied homes.
|
|
16.3
|
Energy efficiency
rating of homes (out of 100)
|
76.8
|
68.0
|
68.1
|
|
|
|
A very ambitious
target was set in line with performance by other local authorities
(the median for our HouseMark peer group was 76.8 at the end of
March 2021). A retrofit plan is being prepared for Housing
Committee to show how Housing can contribute to the Carbon Neutral
2030 objective, and a programme to install solar panels on 1,000
council homes is to begin in 2022.
|
|
16.4
|
|
Council homes with a
valid Landlord's Gas Safety Record
|
100%
|
100%
(10,043 of
10,043)
|
100%
(10,017 of
10,017)
|
|
|
|
16.5
|
|
Lifts restored to
service within 24 hours
|
95%
|
91%
(215 of
236)
|
91%
(292 of
321)
|
|
|
|
There have been
delays in repairing some lifts due to aging equipment and
difficulty sourcing spare parts. Aging equipment is being
modernised at Seniors schemes during 2021/22 and 2022/23; and the
lift contactor will investigate potential to retain a greater stock
of critical spares from European supply chains.
|
|
16.6
|
Lifts –
average time taken (days) to restore service when not within 24
hours
|
7
|
9
|
12
|
|
|
|
|
|
|
|
|
|
|
|
|
New performance indicators relating to planned and
major works are currently being developed and will accompany future
versions of these performance reports.
|
|
Leaseholder disputes
|
Q1 2021/22
|
Q2 2021/22
|
|
17.1
|
Stage one disputes
opened
|
0
|
7
|
|
17.2
|
Stage one disputes
closed
|
3
|
4
|
|
17.3
|
Active stage one
disputes (end quarter)
|
19
|
22
|
|
17.4
|
Stage two disputes
opened
|
3
|
0
|
|
17.5
|
Stage two disputes
closed
|
1
|
0
|
|
17.6
|
Active stage two
disputes (end quarter)
|
3
|
3
|
|
17.7
|
Stage three disputes
opened
|
0
|
0
|
|
17.8
|
Stage three disputes
closed
|
0
|
1
|
|
17.9
|
Active stage three
disputes (end quarter)
|
2
|
1
|
|
|
|
|
|
